As a policy, we do not offer returns and/ or exchanges on products which are delivered in perfect condition, as per the order placed by you.
However, if the product is wrongfully delivered (product doesn't match the item in the order confirmation) or has been delivered damaged, then we are open to extending the re-fulfilling your order.
To return or exchange the product or report the damage in transit, please write to our customer services at firstname.lastname@example.org within 12 hours of receiving the delivery of your order. Please do mention the number, date of transaction, delivery address, e-mail ID, phone number and image of the wrongfully delivered or damaged product. Our customer care team after looking into the issue will revert to you within 24 hours.
In case of damaged product, please retain the shipping box, packing material, and the damaged item by the courier company personnel.
Also for the exchange/ refund of product, only unused products along with the invoices, price tags will be considered. In case the product is question is found used, then no refund or exchange of the product would be considered.
Keeping in view, the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case to case basis.
No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
The products bought online cannot be exchanged or returned in any of the Exclusive Stores of the company.
Products once sold on discounts will not be returned. Products may be between 8-12 month of expiry.